学会誌「産業・組織心理学研究」

企業従業員の職務満足度と人事評価システムの捉え方との関連

小島 弥生(埼玉学園大学)

太田 恵子(一橋大学)

In this article, we studied the difference in employees’ job satisfaction depending on the existence of feedback meeting after personnel evaluation. First of all, we have identified 3 types of personnel evaluation systems; such as performance-based, seniority-based and the combination of them. We also examined whether the employees were feeling the difference between the system framework and its actual operation. According to our questionnaire survey, the employees recognizing their evaluation system as performance-based were more satisfied with their workplaces when they have feedback meetings. On the other hand, the employees recognizing their evaluation system as the combination of performance-based and seniority-based were more satisfied when they didn’t have feedback meetings. Addition to this study, we also looked into the influence of the need towards personal appraisal (need for praise-seeking and need for rejection-avoidance) to the satisfaction of workplace. As a result, we found that the rejection-avoiders were feeling less satisfaction in their workplace when they had feedback meeting. Over all, the results showed that the consequence of the employees feeling the discrepancy between the framework evaluation system and its actual operation could possibly cause less-satisfaction in workplace.

キーワード : 職務満足度, 人事評価システム, 従業員の認知, 評価のフィードバック, 賞賛獲得欲求, 拒否回避欲求

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